■ Valouré Studios
Refund policy
Cancelling a project or a call, what is refunded, and how soon it reaches you.
Last updated · 23 October 2026
What you pay for
Every project is made to order, for you, to a written scope: our quote or invoice. The deliverables are sent as files or links. Nothing is shipped.
If you cancel
- Before work begins, we refund the advance in full.
- Once work has begun, the advance is not refunded. Work done beyond what the advance covers is charged.
- Payment for work already done is not refunded, including the balance paid when you approve the work.
If we cannot finish
If we cannot complete a project for reasons on our side, we refund what you paid for the part not delivered.
A copyright claim
If a valid copyright claim is made against a work we made for you, we take the work down and refund what you paid for it.
Calls
To move or cancel a call, use the links in its confirmation email, or write to us.
How a refund is made
- Write to hello@valourestudios.com with your invoice number and what you are cancelling.
- Once approved, the refund goes back to the original payment method within 7 working days. Your bank may take a few days more.
Contact
Questions about refunds: hello@valourestudios.com.